GUARANTEE & SERVICE
We aim to provide you with the best possible service. Do you have any questions, or did something go wrong with your order? Please do let us know via firstname.lastname@example.org. We will then contact you as soon as possible to answer your question or solve the issue.
Do you have a complaint?
Trashious delivers quality products. That doesn’t mean nothing can go wrong. When a product is damaged or if it breaks down while you are using it, please let us know as soon as possible via email@example.com.
Describe your complaint as detailed as possible and let us know what product you are referring to, what the order number is and the date of purchase. If possible, please send a picture on which the defect is clearly visible. Within 1 working day, we will let you know how your complaint will be handled.
Trashious guarantees that our products comply with the customary requirements and standards that may be applied and that our products are free of faults. This guarantee will be applied for a period of at least 1 year after delivery of the product, given that:
the product has been used where it is intended for
the damage has not been caused intentionally or by negligence
the product has not been damaged by improper use or lack of maintenance
the product has not been changed or repaired in an amateurish way and without the written permission of Trashious
the product has not been damaged by natural and/or normal wear and tear